Refund policy
RETURN AND REFUND POLICY
We accept eligible returns requested within 30 days of delivery.
RETURN ELIGIBILITY
To qualify for a return, the item must be unworn, unused, and in its original condition. Proof of purchase is required.
To begin a return, email rxbteam@rxboutfitters.com with your order number and reason for the return. Please do not send an item back before receiving return instructions.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are nonrefundable.
We recommend using a trackable shipping service when returning an item. RxB Outfitters cannot issue a refund for a return that we do not receive.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at rxbteam@rxboutfitters.com with your order number and photographs of the item and packaging. If the issue is confirmed, we will work with you to provide a replacement or refund at no additional shipping cost.
EXCEPTIONS AND NONRETURNABLE ITEMS
Custom-made or personalized products cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards and items clearly marked as final sale are also nonreturnable.
Standard RxB Outfitters products featuring our regular designs are not considered personalized solely because they include a printed or applied RxB design.
EXCHANGES
The fastest way to receive a different color or item is to return the original item and place a new order after the return is approved. Exchanges are subject to product availability.
REFUNDS
We will inspect your return after it is received and notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval, plus any additional processing time required by your bank or card issuer.
CANCELLATIONS
To request an order cancellation, contact us as soon as possible at rxbteam@rxboutfitters.com. We cannot guarantee cancellation after an order has entered fulfillment or shipped. Once shipped, the order is subject to this return policy.
CONTACT
Questions about returns or refunds can be sent to: